Refund & Return Policy

Last Updated: 02/12/2025

Thank you for shopping with Artlandexport.
Because our products are handcrafted and often fragile, we follow a careful and transparent return and refund process to protect both our customers and our artisans.

By placing an order with us, you agree to the policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

✔ Damaged item received

✔ Wrong item delivered

Since every product is handmade, minor variations in shape, size, texture, or color are not considered defects and are not eligible for return.

We do not accept returns for:

• Change of mind

• Handmade variations

• Size or color differences due to lighting or screen settings

• Items used, washed, or damaged after delivery

2. Reporting a Damage or Wrong Item

If your product arrives damaged or incorrect, please contact us within 48 hours of delivery.

To file a claim, email us at:
📧 exportartland@gmail.com

Please include:

1. Your order number

2. Clear photos of the product

3. Clear photos of the outer packaging

4. A short description of the issue

We cannot process claims without photos or if reported after 48 hours.

3. Replacement, Store Credit, or Refund

After reviewing your case, we may offer one of the following:

✔ Replacement of the item (if stock is available)

✔ Store credit for the same value

✔ Refund to your original payment method

The solution offered depends on:

• Product availability

• Nature of the damage

• Courier inspection when required

Please note:

• Refunds may take 7–10 business days to appear in your account.

• Shipping charges are non-refundable, unless the error is clearly from our side.

4. Return Shipping

In some cases, we may request the product to be sent back to us.

• For incorrect or damaged items: Artlandexport may cover the return shipping, depending on the situation.

• For all other cases: customers are responsible for return shipping.

Returned items must be in:

• Original packaging

• Unused condition

• Safe and secure packing to avoid transit damage

5. Cancellations

Before Shipping

Orders can be cancelled before they are shipped.
Please contact us immediately at:
📧 exportartland@gmail.com
📞 +91 9239259001

After Shipping

Once an order is shipped, it cannot be cancelled.

6. International Orders

For international customers:

• Custom duties, taxes and import fees of buyer’s country, should be paid by the buyer

• Customs duties, taxes, and import fees are not refundable.

• Artlandexport is not responsible for delays caused by customs or local courier authorities.

• Damage claims must still follow the 48-hour reporting rule.

7. Non-Returnable Items

The following items cannot be returned:

• Custom-made products

• Bulk or wholesale orders

• Discounted or sale items

• Products damaged due to improper handling by the customer

8. Contact Us

If you have questions about returns, refunds, or replacements, contact us:

Artlandexport
11/G, Raipur Road East,
Kolkata – 700032, West Bengal, India
📞 +91 9239259001
📧 exportartland@gmail.com

We are here to help and ensure you have a smooth experience.