Terms & Conditions

Last Updated: 02/12/2025

Welcome to Artlandexport. These Terms & Conditions outline the rules and regulations for using our website, placing orders, and interacting with our services.
By accessing this website, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Company Information

Artlandexport
11/G, Raipur Road East,
Kolkata – 700032, West Bengal, India
📞 +91 9239259001
📧 exportartland@gmail.com

2. Use of Our Website

• You must be at least 18 years old to use this website or make a purchase.

• You agree not to misuse the website, attempt to harm its operations, or access unauthorized sections.

• We reserve the right to update, modify, or discontinue any part of the website without notice.

3. Product Information

• All products at Artlandexport are handcrafted, so slight variations in size, color, texture, or pattern are natural and expected.

• Product images are for reference only. Actual pieces may look slightly different due to lighting, device screens, and the handmade nature.

• Most items are decorative and not intended for liquid, food, or heavy functional use unless specifically stated.

• Measurements mentioned are approximate.

4. Pricing & Payments

• Prices listed on the website may change at any time without notice.

• Payments must be completed before order processing begins.

• We are not responsible for bank charges, currency conversion fees, or payment gateway delays.

• Orders are considered confirmed only after full payment is received.

5. Order Processing & Availability

• An order confirmation email will be sent after you place an order.

• Confirmation does not guarantee product availability. If we cannot fulfill an order, we will notify you and issue a refund.

• We reserve the right to cancel or refuse orders due to incorrect pricing, stock issues, or any technical error.

6. Shipping & Delivery

• Shipping timelines vary by product type, destination, and courier availability.

• International orders may be subject to customs duties, taxes, or import fees, which the buyer must pay.

• Artlandexport is not responsible for delays caused by customs, weather, courier issues, or unforeseen events.

• Once the package is shipped, responsibility for transit shifts to the courier service. We will share tracking details where available.

7. Returns, Replacements & Refunds

• Due to the handmade and fragile nature of our products, returns are limited.

• Returns may be accepted ONLY in cases of:

  • Wrong item received

  • Item damaged on arrival

• You must contact us within 48 hours of delivery with clear photos and order details.

• If approved, we may offer a replacement, store credit, or refund.

• We do not accept returns for minor variations in shape, color, or texture.

Please review our full Return & Refund Policy for detailed information.

8. Intellectual Property

• All content, images, product descriptions, logos, and designs on this website belong to Artlandexport.

• You may not copy, reproduce, sell, or distribute our content without written permission.

9. User Responsibilities

By using our website, you agree that:

• You will provide correct and accurate information when placing orders.

• You will not attempt to interfere with the website’s security or functionality.

• You are responsible for maintaining the confidentiality of your account details.

10. Limitation of Liability

• Artlandexport is not liable for indirect, incidental, or consequential damages arising from product use, delivery delays, website errors, or misuse of the website.

• Our total liability will not exceed the amount paid by you for the product in question.

11. Third-Party Links

Our website may include links to external websites.
We are not responsible for the content, policies, or practices of those third-party sites.

12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be handled exclusively by the courts located in Kolkata, West Bengal.

13. Changes to These Terms

We may update or revise these Terms & Conditions at any time.
The updated version will be posted on this page with a new “Last Updated” date.

14. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact:

📞 +91 9239259001
📧 exportartland@gmail.com
🏢 11/G, Raipur Road East, Kolkata – 700032, West Bengal, India